Tugas 2 : Bahasa Inggris Bisnis 1 Complaint and Reply Letter

Complaint Letters

PT Blade Service
Electronic And Service
Jl.Lebak Bulus  No.23 Ciamis,Jawa Barat Tel (021)9988123 Email:blade@yahoo.co.id
JX/js
08 July 2011
PT Karwaci
Jl.Mataram No.20 Bogor
Jawa Barat
Dear Sirs,
OUR ORDER NUMBER 8896
We ordered 30 units Laptop on 2 July and they were delivered on 5 July. I regret that 6 of them have problem with Lcd . The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the laptop the damage was discovered. I can only assume that laptop was due to careless handling at same stage prior to packing. I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim your supplier for compensation.
Yours Faithfully,
Joni
Sales Manager

Reply Letters

PT Karwaci
Jl.Mataram No.20 Bogor
Tel (021)7795432 email:karwaci@yahoo.co.id
Your ref : JX/js
Our ref   : SC/st
14 July 2011
PT Blade Service
Electronic And Service Jl.Lebak Bulus  No.23 Ciamis,Jawa Barat Tel (021)9988123 Email:blade@yahoo.co.id
Dear Mr Joni
YOUR ORDERED NUMBER 8896
I was sorry to learn from your letter or 08 July that some of the laptop supplied to this order were damaged when they reached you. Replacements for the damaged goods have been sent by package post tomorrow morning .It will not be necessary for you to return the damaged goods; they maybe destroyed.
Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to costumers, as well as expense to ourselves, we are now seeking the advice of a packing consultant in the hope of improving our methods of handling. We apologize once again for this, and hope the steps we use taking will ensure the safe arrival of all yours orders in future.
Your Sincerely
Wina
Marketing manager